About the role
911 PST Supervisor
***ONLY PINELLAS COUNTY EMPLOYEES WITHIN THE SES REGIONAL
9-1-1 DIVISION MAY APPLY***
Work Schedule: 1st, 2nd or 3rd shift, depending on needs of center.
Starting pay of $39.33 per hour
***ONLY CURRENT PINELLAS COUNTY 9-1-1 PUBLIC SAFETY TELECOMMUNICATORS MAY APPLY***
Candidates must not have active Level 2 discipline or higher at time of application submission.
Subject to a Level 3 Criminal History Check completed by the Florida Department of Law Enforcement.
Subject to random drug testing while employed.
What Would You Do
Supervises and reviews work of personnel performing a variety of duties in connection with the operation of a 911 primary answering point and direct radio dispatch of Fire and EMS response units;
Ensures telecommunicators implement on-the-job best public safety practices in responding to and handling emergency calls applying the International Academies of Emergency Dispatch protocols;
Handles scheduling of staff to ensure adequate coverage, including standby staff and callouts;
Delivers formal start-up and end-of-shift operations briefings to telecommunicators;
Conducts performance coaching and counseling of telecommunicators;
Coordinates with other agencies in relaying or securing information and maintains constant contact with established operating frequencies;
Corrects equipment malfunctions or reports the malfunction to the proper maintenance personnel;
Monitors phone calls/radio traffic of telecommunicators to assist in improving their performance and to identify training needs;
Assists telecommunicators with difficult emergency calls to elicit as much information as possible;
Participates on the QA (Quality Assurance) and QIU (Quality Improvement Unit) teams to review Fire, EMS, and Law Enforcement calls;
Receives telephone calls requesting assistance or information from citizens or emergency service agencies/personnel;
Operates communications and associated peripheral communications equipment to dispatch units;
Maintains required files, records, and accurate communications logs of pertinent transmissions of incoming and outgoing calls;
Identifies training needs, conducts instruction and training of new telecommunicators and trainers, and maintains and updates Continuing Dispatch Education records.
Conducts pre-scheduled tours of the Communications Center;
Plans or attends various meetings;
Complete annual performance evaluations and feedback for employees;
Act as project manager for special assignments;
Responsible for working with employees on their Career Paths
Performs other related job duties as assigned.
What Do You Need To Have
- Must be at least 18 years of age and successfully obtain and maintain required certifications including, but not limited to: Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) Level 3 - CJIS Security & Awareness Certification;
- State of Florida 911 Public Safety Telecommunicator Certification within six (6) months of appointment;
- Emergency Medical Dispatch Certification from the International Academies of Emergency Dispatch, and Cardiopulmonary Resuscitation (CPR) Certification within six (6) months of appointment;
- Three (3) years of experience in emergency, tactical, or customer/public complaint experience utilizing radio and/or telephone communications, which includes two (2) years of experience in public safety telecommunications that includes trainer/mentor, lead worker, quality assurance reviewer, or supervisory training; or
- An equivalent combination of education, training, and/or experience.
- Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
Other knowledge, skills, abilities, and credentials required for a specific position.
What Do You Need To Interview
- Must not have any active disciplines.
- Must have passing performance benchmarks within the past rolling 12 months.
- Must have no attendance issues within the past rolling 12 months.
Want to Learn More?
Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and Abilities at the below link.