About the role
Location: TGH Corporate Center
The AI Workflow & Process Design Engineer evaluates and redesigns clinical and operational workflows before AI-enabled solutions are built at Tampa General Hospital. The role maps current-state processes, identifies inefficiencies and failure points, and defines the target-state workflow a solution will support. The engineer partners with clinical, operational, and AI engineering teams to translate redesigned workflows into solution requirements, ensuring AI investments are built around sound processes rather than applied to broken ones. This role is responsible for performing job duties in accordance with the mission, vision, and values of Tampa General Hospital
Essential Functions:
- Map and document current-state clinical and operational workflows targeted for AI-enabled solutions.
- Identify process inefficiencies, bottlenecks, failure points, and redesign opportunities prior to solution design.
- Facilitate workshops with clinical, operational, and IT stakeholders to define target-state workflows.
- Define process requirements, success metrics, and acceptance criteria to guide AI solution design and build.
- Assess workflow readiness for automation or AI augmentation, including data availability and process standardization.
- Redesign processes to remove unnecessary steps, reduce variation, and align with best practice before a solution is built.
- Partner with AI engineering and solution teams to translate redesigned workflows into solution requirements.
- Develop process maps, standard operating procedures, and workflow documentation to support governance review and change management.
- Identify change management and training needs required to support redesigned workflows.
- Monitor post-implementation workflow performance and recommend further process refinements.
Education Qualifications:
- Bachelor’s Degree Engineering
- Bachelor’s Degree Business Administration
- Bachelor’s Degree Healthcare Administration
- Bachelor’s Degree Related Field
Licenses and Certifications:
- Lean Six Sigma Green Belt (or higher) or equivalent process improvement certification required.
Experience Qualifications:
- Three (3) years of experience in process improvement, workflow design, operations or industrial engineering, or business process analysis, including exposure to healthcare or clinical operations.
Skills and Abilities:
- Process mapping — proficiency with process mapping methods (e.g., swimlane, value stream mapping) and workflow analysis tools.
- Process improvement methodology — working knowledge of Lean, Six Sigma, or other structured process improvement frameworks.
- Facilitation — ability to lead cross-functional workshops and build consensus among clinical, operational, and technical stakeholders.
- Requirements definition — skill in translating process redesign into clear requirements and acceptance criteria for solution teams.
- Data & metrics — ability to define and analyze process performance metrics to guide redesign decisions.
- Healthcare operations context — understanding of clinical and administrative workflows, patient flow, and operational constraints in a hospital setting.
- AI and automation literacy — working knowledge of AI and automation capabilities and limitations sufficient to assess workflow readiness.
- Change management — skill in identifying training and adoption needs to support redesigned processes.
- Documentation — strong technical writing skills for process maps, SOPs, and workflow documentation.
- Communication — ability to present findings and recommendations clearly to clinical and executive stakeholders.
TGH Corporate Center (TGHCORPCTR)
606 W Kennedy Blvd
Tampa, 33606