About the role
Job Summary
The Application Administrator I at Jabil, Inc. is responsible for supporting, maintaining, and administering various business applications to ensure optimal performance, availability, and user satisfaction. This role involves basic troubleshooting, user support, and contributing to application-related projects under supervision.
Job Responsibilities
* Provide first-level support for application-related issues, including troubleshooting and resolving user problems or escalating to appropriate teams when necessary.
* Perform routine application maintenance tasks, such as monitoring system health, managing user accounts, and conducting data backups.
* Assist in the configuration and deployment of application updates, patches, and new releases following established procedures.
* Document application configurations, support procedures, and user guides.
* Collaborate with senior administrators and IT teams to identify and resolve application performance issues.
* Support end-users with application access, usage, and basic training.
* Participate in testing new application functionalities or system changes.
* Adhere to Jabil's IT policies, procedures, and security guidelines.
Job Qualifications
* High School Diploma or GED required; Associate's degree in Information Technology, Computer Science, or a related field preferred.
* 0-2 years of experience in an IT support role, preferably with exposure to application administration.
* Basic understanding of Windows operating systems and common business applications (e.g., Microsoft Office suite).
* Familiarity with ticketing systems and IT service management processes.
* Strong problem-solving and analytical skills.
* Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
* Ability to work independently and as part of a team in a fast-paced environment.
* Willingness to learn new technologies and adapt to evolving business needs.
- Monitor application availability, performance, and system alerts to proactively identify and resolve issues.
- Support application integrations with other enterprise systems and assist in troubleshooting data flow issues.
- Execute and validate user access requests while ensuring compliance with security and audit requirements.
- Assist in root cause analysis (RCA) activities for recurring application incidents and system outages.
- Create and maintain application reports, dashboards, and queries based on business requirements.
- Coordinate with vendors and internal support teams to resolve application-related issues.
- Participate in disaster recovery and business continuity testing activities.
- Contribute to process improvement initiatives by identifying opportunities to automate repetitive tasks.
- Support manufacturing, supply chain, quality, and business operations teams by ensuring application reliability and timely issue resolution.
- Maintain accurate documentation of incidents, changes, configurations, and knowledge base articles.
- Participate in on-call support rotations when required.
Qualifications
- Basic knowledge of SQL and relational database concepts.
- Experience supporting ERP, MES, Manufacturing, Quality, Supply Chain, or other enterprise applications is preferred.
- Familiarity with Active Directory, user provisioning, and access management processes.
- Understanding of ITIL principles, incident management, and change management processes.
- Exposure to PowerShell, scripting, automation, or low-code platforms is a plus.
- Experience with Microsoft Power Platform, Azure, SharePoint, or cloud-based business applications is preferred.
- Ability to analyze application logs and identify trends to support issue resolution.
- Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
- Customer-focused mindset with a commitment to delivering high-quality support.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong
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