About the role
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
It is all about learning and growing. Our Associate Auto Claims Representative role may
be a new career for you. There’s a lot to learn, but the pathway is mapped out and
USAA is willing to invest in you! Our comprehensive, fully paid two-month training
program includes all training materials, licensing costs, class discussions, hands-on
training, e-learning modules, and the instructor led guidance will help you to support
our members independently. We have new training classes starting in January 2027.
Our in-office development program provides the training you need and the
encouragement to create a proactive and independent support style to service our
membership. After six months in-office, you’ll have the opportunity to work offsite 2
days a week. Military veterans and spouses are highly encouraged to apply. Work
schedules will vary and may include some weekends. Relocation assistance is not
available for this position.
We are currently seeking dedicated professionals to work in our Tampa offices as
a Customer Service Auto Claims representative. Your work will focus on adjusting non-
injury auto claims and you'll work under supervision to investigate, evaluate, negotiate,
and adjust low complexity auto insurance claims presented by or against our members.
This will include the end-to-end claims process and settling claims in compliance with
state laws and regulations. In this role, you will make a difference to our members as
you deliver best in class customer service through setting appropriate expectations,
proactively communicating and providing advice to deliver appropriate solutions to the
member.
What you'll do:
• Acquire and apply basic knowledge of auto coverages. auto physical damage,
and liability, in order to evaluate and settle high volume and low complexity auto
claims such as; simple comprehensive and collision (i.e., single vehicle, parked
and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for
repairable vehicles.
• Resolve claims through proactive problem solving and decision making, within
authority guidelines and under direct supervision, while overcoming obstacles,
and effectively prioritizing the workload.
• Clearly document thought process including damage evaluation, investigation,
negotiation, and settlement decisions.
• Collaborate and set expectations with external and internal business partners to
facilitate claims resolution.
• Support members, business partners, and claimants, through use of varying
communication channels to include utilization of digital tools to drive timely and
effective resolutions through exceptional service.
• Acquire and apply a foundational knowledge of Property and Claims (P&C)
insurance industry products, and services, to include P&C insurance policy
contracts, coverages and internal claims handling process and procedures.
• Support workload surges and catastrophe (CAT) response operations as needed,
including potential evening, weekends, and/or holiday work outside normal work
hours.
• May be assigned CAT deployment travel with minimal notice during designated
CATs.
• Ensure risks associated with business activities are effectively identified,
measured, monitored, and controlled in accordance with risk and compliance
policies and procedures.
What you have:
• High School Diploma or equivalent experience or GED
• Ability to provide exceptional customer service for our members by
communicating clearly and professionally using multiple communication
channels to process information related to auto claims
• Ability to prioritize and multi-task while navigating through multiple business
applications
• Successfully acquire an insurance adjuster license and applicable state
registrations within 90 days of hire
• Successful completion of a job-related assessment is required
What sets you apart:
• US military experience gained through military service or gained as a military
spouse / domestic partner
• Bachelor’s degree
Compensation range: The hiring range for this position is: $48,340 to $50,340.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.