About the role
About the Role
As a Sales Support Specialist at TD SYNNEX, you will play a crucial role in our sales team, ensuring that our customers receive exceptional service and support. This position is perfect for individuals who thrive in a fast-paced environment and are passionate about building relationships. You will manage inbound and outbound communications, assist with order processing, and contribute to our overall sales goals while fostering a positive customer experience.
What You'll Do
- Sales Management: Handle inbound and outbound sales calls and emails to provide quotes and process orders for products and services, ensuring that daily and quarterly sales targets are met.
- Order Processing: Accurately enter orders and track their status, maintaining clear communication with customers throughout the process.
- Customer Satisfaction: Understand the importance of customer satisfaction and actively contribute to enhancing the customer experience from relationship development to issue resolution.
- Issue Resolution: Manage the resolution of routine, non-complex issues with guidance, ensuring timely and effective solutions.
- Product Knowledge: Answer customer inquiries regarding pricing, product availability, and shipping or service issues related to orders.
- Training Participation: Attend TD SYNNEX and vendor partner training sessions as assigned to enhance your skills and knowledge.
- Engagement Activities: Participate in vendor and customer engagement activities outside of standard work hours, embracing the total account ownership concept.
- Professional Representation: Represent TD SYNNEX professionally in all interactions with business partners and customers.
- Attendance Standards: Meet attendance and punctuality standards, demonstrating reliability and commitment.
- Additional Duties: Perform additional duties as assigned to support team objectives.
What We're Looking For
- Experience: Proven ability to multitask and prioritize effectively in a dynamic environment.
- Communication Skills: Strong written and verbal communication skills, capable of delivering effective messaging.
- Negotiation Skills: Experience in price negotiations and an understanding of a profit-driven culture.
- Relationship Building: Ability to build solid, effective working relationships with colleagues and customers.
- Stress Management: Capability to work constructively under pressure and meet deadlines.
- Customer Service: Friendly and courteous demeanor when responding to incoming calls and greeting partners.
- Adaptability: Willingness to adjust readily to change and adapt as needed.
- Technical Skills: Basic proficiency in relevant computer applications, including spreadsheets, word processors, and databases.
- Positive Attitude: Maintain a positive outlook in the face of challenges, including criticism or rejection.
- Confidentiality: Ability to handle sensitive information with discretion.
- Organizational Skills: Strong organizational and time management skills, driving tasks to completion.
- Clerical Skills: Basic clerical and data entry skills.
Work Conditions
- Hours: Occasional non-standard hours or overtime may be required based on business needs.
- Environment: Professional office environment that fosters collaboration and innovation.
Required Experience and Education
- Education: Associate degree or high school diploma/GED with at least 1 year of relevant experience.
Preferred Qualifications
- Sales Experience: Current affiliation within a sales organization is preferred.
- Higher Education: Bachelor’s Degree in a business or IT discipline is preferred.
- Technical Proficiency: Proficient in Microsoft Office Suite.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
As part of our recruitment process, TD SYNNEX uses artificial intelligence (AI), including an AI-supported phone screening, to assist in evaluating candidates. AI tools help inform the recruiting process, but all hiring decisions are made by our Talent Acquisition and hiring teams.
TD SYNNEX is an E-Verify company