About the role
Description The Client Success Manager (CSM) owns the post-sale client relationship, driving adoption, retention, and growth across an assigned book of accounts. The CSM owns the client journey from post-onboarding handoff forward and is accountable for client health, long-term contract continuity, and identifying growth potential within their accounts. Connect the client and internal teams as the account's primary internal advocate — resolving service delivery issues in ways that protect the l…