About the role
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5 Job-Specific Essential Duties and Responsibilities: - Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response. - Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols. - Direct and facilitate incident bridge cal…