About the role
Location: TGH Main Campus
Pay rate: from $22.69 per hour
The Device Support Associate plays a critical role in ensuring the functionality, safety, and availability of IT devices throughout the hospital. This position supports end-users by troubleshooting hardware and software issues, maintaining inventory, and coordinating with vendors and clinical staff to ensure timely resolution of device-related concerns. The associate works closely with clinical teams to minimize downtime and ensure optimal patient care delivery through reliable technology.
Essential Functions:
- Provide on-site support for computers, label printers, mobile technology, standard/non-standard local software used in clinical and administrative areas.
- Perform routine maintenance, updates, and configuration of devices.
- Respond to service requests and incidents via ticketing system, phone, or in-person.
- Collaborate with biomedical engineering and IT teams to resolve complex device issues.
- Maintain accurate records of device inventory, repairs, and replacements.
- Assist in onboarding and training hospital staff on device usage and best practices.
- Ensure compliance with hospital IT policies, HIPAA regulations, and safety standards.
- Participate in device lifecycle management including deployment and decommissioning.
Education Qualifications:
- High School Diploma or GED
Experience Qualifications:
- 1–2 years of experience in IT support or healthcare technology environment.
Skills and Abilities:
- Familiarity with Windows OS, mobile platforms, and basic networking.
- Strong customer service and communication skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Experience and knowledge with ticketing systems (e.g., ServiceNow, Remedy or similar).
TGH Main Campus (TGHMAIN)
1 Tampa General Circle
Tampa, 33601