About the role
Position Summary:
Salary: 18.95 an hour
HawkTechs provides student support services that directly affect student success at the college by offering individualized assistance for various academic technology tools. This assistance is available in person and online. The individual hired for this position will manage computer technology in the library and provide direct student technical support, ensuring a professional and service-oriented approach. Responsibilities include technology research, coordination of technology projects, and organizing tasks, requiring independent judgment and discretion.
Job Duties:
Provide responsive problem-solving for common student technology questions and issues within the campus library and online, including but not limited to:
Administering laptop loaner program
Individualized training and instruction
Laptop management including reimaging and sanitization
Check-in/Check-out
Research and utilize new and emerging technology tools and techniques used for academic purposes
NetID/Password and Microsoft Authenticator
Printing, copying, scanning (HawkPrint)
Wireless access from student devices
Navigating MyHCC (WebAdvisor, Canvas, Hawkmail)
Navigating the HCC Website, including Student SharePoint Resources
Microsoft 365 – download and installation on student devices
Hotspots, webcams, and headsets
Online conferencing tools (Teams)
Etrieve (various online forms that students must initiate)
Referrals and recommendations for training (LinkedIn Learning)
Various technology and media equipment
Refer students to librarians, campus computer labs, tutoring centers, Help Desk, and other departments as appropriate.
Position Qualifications:
Required:
Strong customer service and organizational skills
Knowledge of technology tools
Strong written and verbal communication skills
Ability to work independently
Ability to prioritize tasks and projects
Microsoft Office experience
Preferred:
Experience troubleshooting hardware and software issues
Experience providing end-user support for academic technology applications
This position is ideal for those who are detail-oriented, enjoy working with technology, and are passionate about helping students succeed.
Hillsborough Community College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner.
All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.
Preference will also be given to veterans and spouses who are eligible under the Veterans' Preference Law. At time of application, submittal of Form DD214 is the minimum requirement for veterans' preference claim. Note: Please upload your DD214 as an attachment as part of your application at the time of submission.
The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting.
Hillsborough Community College participates in the US E-Verify program.
Apply Today to join our team