Health Services Representative

Requisition No: 885960 

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64057464

 Pay Plan: Career Service

Position Number: 64057464 

Salary:  $39,999.96 Annually 

Posting Closing Date: 10/28/2026 

Total Compensation Estimator Tool

HEALTH SERVICES REPRESENTATIVE

 

 

Your Specific Responsibilities:

• Provide direct disease and public health awareness intervention activities in the Sexually Transmitted Disease (STD) Program, including but not limited to, STD data collection and reporting, record searching, Partner Counseling Referral Services (PCRS), epidemiological case analysis and investigations, notification, counseling and referral services of individuals exposed to or at-risk of infection from syphilis, chlamydia, gonorrhea, hepatitis and other bacterial, viral or biological agents.
• Interact with health care clients, health care professionals and others who impact STD Prevention and Control activities. Duties will also require a knowledge of varied social, economic, cultural and lifestyle characteristics, and skill in communicating with, and eliciting information from patients and target groups with these diverse backgrounds.  All activities are reviewed in progress and at completion for technical adequacy, timeliness and adherence to instructions and guidelines. 
• Provides patient services in accordance with current STD Program Policy to a wide variety of individuals infected with or at risk of a STD including hepatitis, HIV/AIDS or other bacterial, biological and/or viral agents to elicit partner and suspect information.  Utilizes information for epidemiological analysis to identify the source and spread cases related to the known infection(s).
• Conducts field investigations in accordance with current STD Program Policy to locate and provide follow up to individuals infected with chlamydia/gonorrhea and/or to refer individuals infected with or suspected to be at-risk of infection for STD's including hepatitis, HIV/AIDS or other bacterial, biological and/or viral agents for counseling, medical evaluation and/or treatment.
• Performs case management activities as directed in the process of discovering and/or identifying individuals infected with a STD, hepatitis, HIV/AIDS or other bacterial, biological and/or viral agent.  These activities will include but are not limited to: Work prioritization and records documentation and management, clustering, HIV pre and posttest counseling, visual case analysis and epidemiological techniques, STARS data entry and/or other related activities.
• Communicates with public and private clinics, clinicians, hospitals, laboratories, and other health care providers to obtain demographic, medical or other specific client information including address, telephone number, place of employment, social security number, race, sex, date of birth, test results, diagnosis, treatment, etc. and/or to arrange medical evaluations and treatments for a client.
• Performs specified outreach and back up to other members of the Division of Disease Control and Health Protection as assigned to an operations level. This may include but is not limited to: Pinellas County Jail/Safe Harbor/Bayside testing, case investigation and specimen pickup, Direct Observed Therapy (DOT) or Video Direct Observed Therapy (VDOT), immunization clinics, preparedness functions, disease investigations and traveler monitoring
• Participate in clinical, community or impromptu screening activities by performing venipuncture techniques to identify STD, hepatitis, HIV/AIDS, or other bacterial, biological, or viral agents.  These activities will occur before, during or after normal working hours and/or on weekends or holidays. 
• Completes required records and reports including case management forms, laboratory request forms, travel reimbursement forms, HMC/CIS, etc. in accordance with current CHD and STD Program Policy and/or procedure.

 

Required Knowledge, Skills, and Abilities:

• Knowledge of computer software applications
• Knowledge of public health systems
• Knowledge of varied social, economic, cultural and lifestyle characteristics
• Skilled in written and verbal English communication
• Skilled in effective interpersonal communication
• Skilled in eliciting information from patients and target groups with diverse backgrounds
• Ability to perform complete venipuncture

• Ability to maintain strict confidentiality

• Ability to perform basic computer operations

 

HIV/AIDS 501 and Introduction to Sexually Transmitted Disease Intervention (ISTDI) training within 6 months of employment

 

Qualifications:

Minimum:

• Must possess a valid Florida Driver’s License

• Must have reliable personal motorized transportation, i.e., automobile, or similar vehicle, to perform field activities and to transport patients when necessary

 

Preferred: 

• Previous experience with venipuncture and HIV 500/501 Certification
• At least one year of experience investigating communicable diseases 

 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

 

Where You Will Work:

Department of Health in Pinellas County

205 Dr. Martin Luther King Jr St N,

St. Petersburg, FL 33701

 

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

 

Please be advised:

 

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

 

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

 

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

 

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

 

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.