About the role
Role Purpose: Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations. Responsibilities :- Incident Management & Resolution: Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager. Perform triage and assignment of site alerts/incidents. Provide hands-and-eyes suppor…