About the role
Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 Contract Job Role and Responsibilities: Perform technical support to client via telephone, chat, emails, or self-service tickets across all geographies. Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported incidents and requests ensuring 100% compliance with Internal policies and procedures. Provide hardware and software support to users which includes application supports like MS Office,…