About the role
Job Title: L1 Senior Helpdesk Technician Company: Jun Cyber Location: Hybrid (St.Petersburg, Florida Applicants Only) Reports To: Helpdesk Lead Employment Type: Part-Time (20 hrs per week) Position Summary The L1 Senior Helpdesk Technician is responsible for first-line technical support across Jun Cyber’s managed services and compliance-focused client environments. This role handles escalated Tier 1 issues, owns ticket hygiene, enforces security baselines, and ensures service delivery aligns wi…