About the role
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
Job Summary
Jabil’s Client Program Manager for Logistics Operations acts as the primary liaison between a 3PL freight forwarder or a warehouse provider and its clients, while simultaneously acting as an on-floor subject matter expert for operations. They ensure both client satisfaction and daily operational accuracy.
The combined role requires a "hybrid" professional who thrives at the intersection of client relationship management and 3PL freight forwarding operations. They are responsible for owning the end-to-end client experience, from onboarding to daily order fulfillment, managing inventory integrity, and ensuring service level agreements (SLAs) are met.
Key Responsibilities
- Client Relationship Management: Act as the primary point of contact for assigned accounts, conducting regular business reviews and maintaining strong, proactive communication.
- Operational Execution & Monitoring: Oversee daily warehouse functions for assigned clients, including receiving, pick-and-pack, kitting, and shipping to ensure high-performance fulfillment.
- Order & Inventory Accuracy: Troubleshoot order issues (e.g., sync errors, mis-ships) and manage inventory discrepancies through cycle counts, investigation, and reporting.
- Onboarding & SOP Development: Onboard new clients by establishing standard operating procedures (SOPs), configuring warehouse management systems (WMS), and coordinating inventory intake.
- Process Improvement & Analysis: Use data from WMS/OMS to analyze fulfillment performance (e.g., shipping metrics, accuracy) and implement improvements.
- Floor Presence: Split time between the logistics operations with vendors and clients to ensure client-specific handling instructions and quality expectations are met
- Experience: 5-7 years of experience in 3PL, logistics, or ecommerce fulfillment, travel requirement 30%
- TMS/ WMS Proficiency: Strong familiarity with E2 open preferably or similar TMS, working knowledge of Warehouse Management Systems (e.g., ShipHero, NetSuite, Blue Yonder).
- Communication: Excellent written and verbal skills for client-facing meetings and internal coordination.
- Problem-Solving: Ability to resolve order-level exceptions quickly and trace errors to root causes.
- Analytical Skills: Proficiency in Excel or Google Sheets for inventory tracking and reporting.
- Ownership Mindset: Highly proactive with a strong sense of accountability for client outcomes
Key Performance Indicators (KPIs)
Client SOP creation and maintenance
Client QBR and MBRs Management
Vendor Performance Management
- Operational KPI management
- Order accuracy rate
- On-time shipment percentage
- Inventory accuracy (cycle count results)
- Time to resolution of order-level issues
- Client satisfaction and retention
Qualifications/ Experience
- Hold a degree/ diploma preferably with 3-5 years of experience in Logistics solutioning and Logistics Operations
- Highly proficient computer skills in Microsoft Office Suite
- Experience in 3PL solutions, 4PL carrier management, Road freight, warehousing solutions, ocean and Air transport is preferred.
- Good interpersonal, communication and influencing skills, leadership, time and task management, the ability to build strong stakeholder relationships, change and innovation
- Operational logistics acumen combined with strong sense of business development
- Capable of working independently, focused, and driven, capable of decision making based on facts and data, whilst under pressure yet deliver on time.
- Excellent communicator, present findings effectively across all levels of the business
- 30% travel required for customer/ vendor meetings.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong
#AWorldofPossibilities