About the role
The Service Desk Portfolio Manager is a senior, hands-on operations leader responsible for the health, performance, and consistency of service desk operations across every Shield-acquired MSP. This role does not replace the local Service Desk Managers at each ShieldCo, it elevates them. The Portfolio Manager is the connective tissue between Shield’s operations leadership, our internal AI team, and the service desk teams already running each acquired MSP. The mission is simple, ensure every serv…