About the role
This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week in one of the following locations: St. Petersburg, FL, Memphis, TN or Southfield, MI. We are seeking a detail-oriented and collaborative Call Quality Assurance Specialist to join our team. This role builds upon core responsibilities by incorporating advanced quality oversight, coaching, and process improvement initiatives. The ideal candidate …