About the role
Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
JOB DESCRIPTION:
SUMMARY OF POSITION
Responsibilities include answering a multi-line phone system, greeting and directing guests and staff; responding to complaints, services issues and other general questions or concerns as appropriate; filing; other clerical tasks.
DAYS AND HOURS
Monday - Friday
3:00pm to 11:00pm
ESSENTIAL DUTIES & RESPONSIBILITIES
- Answer, screen and forward incoming phone calls.
- Welcome visitors at the front desk by greeting, directing and announcing them appropriately.
- Coordinate client visitation.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor name badges and issue visitor badges).
- Responsible for completing and filing client paperwork for medical records
- Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures).
- Assist with a variety of administrative tasks including copying, scanning, filing, and other projects as needed.
KNOWLEDGE, SKILLS & ABILITIES
- Effectively communicate via written, verbal, in person and virtual methods.
- Must have very good computer and customer service skills.
- Patience,
- Attention to detail
- Organization
- Strong decision making skills.
- Must have the ability to maintain confidentiality regarding sensitive client information.
QUALIFICATIONS
Education Level
Minimum of High School Diploma or GED is required.
Years of Experience
Experience working in an office setting, experience in customer service, and performing light administrative duties required. Experience filing and organizing documents required. Previous experience working in an office setting as a receptionist, experience handling a variety of customer requests, and experience answering a large volume of calls preferred.
Certification/Licensure
N/A
PHYSICAL REQUIREMENTS
Standing – 20%
Sitting – 80%
Squatting – Occasional
Kneeling – Occasional
Bending – Occasional
Driving – Occasional
Lifting – Occasional
DISCLAIMER
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
Time Type:
Full timePay Range:
$13.60--$19.05Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
Medical, dental, and vision health coverage
Flexible Spending and Health Savings Accounts
403b retirement plan with company match
Paid time off and ten paid holidays
AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
Employee Resource Groups
Continuing education opportunities
Employee Assistance Program
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.
Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.