About the role
Requisition No: 887068
Agency: Children and Families
Working Title: OPERATIONS ANALYST II (OPBI) OPS - 60932238
Pay Plan: Temp
Position Number: 60932238
Salary: $17.46/hr., in accordance with DCF salary policy
Posting Closing Date: 11/11/2026
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Open Competitive Opportunity
Operations Analyst II - OPS
Department of Children and Families
THIS IS A STATEWIDE VACANCY – POSITON LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION.
The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Within DCF, the Economic Self-Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.
Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.
TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.
*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *
Applicants must meet the minimum requirements to be hired for this position.
OPERATIONS ANALYST II - OPS – 600932238 – ESS OFFICE OF PUBLIC BENEFITS INTEGRITY- BENEFIT INVESTIGATION
THIS IS NOT A TELEWORK POSITION.
The selected candidate will be required to work at the closest office location listed below:
- 400 W Robinson St, Orlando, FL 32801
- 200 N Kentucky Ave, Lakeland, FL 33801
- 9393 N Florida Ave, Tampa, FL 33612
- 2415 N Monroe St, Ste 400, Tallahassee, FL 32303
- 11351 Ulmerton Rd Ste 407 Largo, FL 33778
This is a full-time position working 40 hours per week.
Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.
The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.
MINIMUM QUALIFICATIONS:
- Proficiency using Microsoft Office Suite, including Outlook Word, Excel, PowerPoint, and Publisher.
- A valid state-issued Driver's License will be requested.
PREFERENCE WILL BE GIVEN TO CANDIDATES WITH:
- Proficiency in FLORIDA System
POSITION DESCRIPTION:
The primary responsibility of this position is to assist with various special projects as needed in support of OPBI. Strong customer service skills with a working knowledge of the ESS program are ideal to be successful in this position. Duties include assisting in fraud investigations and provides support in the recovery of funds lost due to waste, fraud, or abuse.
DUTIES AND RESPONSIBILITIES:
- Manage and track external email correspondence,
- Manage and track faxes,
- Conduct interviews or assist with case completion,
- Manage and track notices,
- Manage all monthly tracking reports,
- Receive and track incoming calls,
- Good organizational skills, attention to detail and an ability to work independently with minimum supervision is required,
- A good attendance record is essential for any individual in this position as the work involved occurs daily and is time critical.
KNOWLEDEGE, SKILLS AND ABILITIES:
- Knowledge of the public assistance program objectives and policies is preferred but not necessary.
- Ability to conduct fact-finding research necessary to detect and evaluate potential fraudulent situations.
- Analyze and interpret written, numerical, and verbal data from various sources.
- Be detail oriented and enter data accurately into a computerized system.
- Navigate through computer screens and compare and review basic computer documents and other forms.
- Be proficient in the use of a computer including exceptional typing skills.
- Prioritize and meet deadlines; establish and maintain effective working relationships; communicate effectively,
- Ability to apply ethical business practices.
- Skilled in operating computers and related software packages.
Important Application Process Information:
TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION/ CANDIDATE PROFILE AND RESUME.
**It is unacceptable to use the statement “See Resume” in place of entering work history information. **
Your People First Candidate Profile (application) must be completed in its entirety.
- Include supervisor names and phone numbers for all periods of employment.
- All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.
- Account for and explain any gaps in employment so that the hiring process is not delayed.
- Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
- It is unacceptable to use the statement “See Resume” in place of entering work history.
The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
DCF EMPLOYMENT DISCLOSURES
The Department of Children and Families is a tobacco-free environment.
US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications.
BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.