About the role
Why it's worth it:
ReliaQuest is seeking an Operations Support Specialist to serve as a key partner across the organization, ensuring high quality, on-brand operating center experiences for prospects, customers, teammates, and community partners. This role is designed for a proactive and detail-oriented individual who thrives in executing in a fast-paced environment. You will play a critical part in ensuring the office operates efficiently while maintaining brand standards. This role will have the opportunity to make an impact and elevate the experience for anyone that comes through the ReliaQuest doors.
The Everyday Hustle:
- Collaborate with cross-functional teams to establish and uphold office standards and guidelines that reflect a high-quality and consistent experience for prospects, customers, and teammates.
- Serve as the warm, welcoming connection at the front desk by greeting visitors, assisting with location logistics, and providing seamless support.
- Guide customers, guests, and candidates through check-in and deliver a professional handoff to appropriate team members.
- Partner with sales, customer success, and innovation teams to coordinate onsite customer and prospect meetings, innovation center sessions, customer training and other strategic engagements.
- Support campus recruiting on site and in operating center events.
- Assist with office space planning, moves, and modifications by aligning efforts with departmental needs and priorities.
- Maintain relationships with community partners and schedule teammates for events.
- Organize and support company-provided meals, and office events to support the needs of employees and organizational initiatives.
- Provide additional administrative support across departments, including calendar management and meeting coordination.
- Book travel for new hires and customers.
- Serve as the communication hub between departments, property management, and vendors to ensure policies and processes are seamless and consistent organization-wide.
- Handle incoming and outgoing mail, deliveries, and additional logistics with attention to detail and timeliness.
- Coordinate travel arrangements including large company events.
- Support cross-functional projects, enabling departments to focus on strategic objectives while you manage operational execution.
- Order supplies, stock supplies and manage inventory.
- Maintain office cleanliness and repairs.
- Publish and maintain global digital signage across operating centers
Do You Have What It Takes?
- A positive attitude with the ability to independently make decisions, while functioning as a committed team player aligned with ReliaQuest’s vision.
- Service-oriented with a strong focus on improving experiences for internal teams and external customers.
- Detail-focused and extremely accurate in execution.
- Highly organized and flexible, thriving in adaptable, fast-paced environments.
- Resourceful, innovative, and confident, ready to contribute to the success of cross-departmental initiatives.
- Self-starter with proactive problem-solving skills.
- Previous office and customer-facing experience, with the ability to anticipate needs and exceed expectations.
- Strong verbal and written communication skills, adept at juggling multiple tasks and priorities.
- Proficiency in Microsoft Word, Excel, and Outlook along with the ability to adapt to new technologies.
- Bachelor’s Degree required; professional experience in a similar setting preferred.