About the role
Location: University Professional Center
%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:16px;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3EPatient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They play a critical role in guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to ensure a smooth experience.%26nbsp;Patient Access Specialists provide high-level administrative support, which includes handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They are responsible for verifying medical insurance eligibility and reviewing patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system.%3C/span%3E%3C/span%3E%3C/p%3E
%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:16px;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3E%3Cstrong%3ERequired%5C:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:16px;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3EHigh School Diploma or GED%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:16px;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3E%3Cstrong%3ETechnical Knowledge, Skills, and Abilities%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Ctable class=%22MsoNormalTable%22 style=%22background-color%5C:white;border-collapse%5C:collapse;mso-padding-alt%5C:0in 0in 0in 0in;mso-yfti-tbllook%5C:1184;%22 border=%221%22 cellspacing=%220%22 cellpadding=%220%22 width=%220%22%3E%3Ctbody%3E%3Ctr style=%22height%5C:15.0pt;mso-yfti-firstrow%5C:yes;mso-yfti-irow%5C:0;%22%3E%3Ctd style=%22border-style%5C:none;height%5C:15.0pt;padding%5C:0in;width%5C:513.0pt;%22 valign=%22top%22 width=%22684%22%3E%3Cul style=%22margin-top%5C:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list%5C:l1 level1 lfo1;tab-stops%5C:list .5in;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:16px;%22%3E%3Cspan style=%22line-height%5C:107%;mso-color-alt%5C:windowtext;%22%3EMust possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height%5C:15.0pt;mso-yfti-irow%5C:1;%22%3E%3Ctd style=%22border-style%5C:none;height%5C:15.0pt;padding%5C:0in;width%5C:513.0pt;%22 valign=%22top%22 width=%22684%22%3E%3Cul style=%22margin-top%5C:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list%5C:l0 level1 lfo2;tab-stops%5C:list .5in;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:16px;%22%3E%3Cspan style=%22line-height%5C:107%;mso-color-alt%5C:windowtext;%22%3EComfortable working in fast-paced environments, is adaptable and flexible to everyday tasks%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height%5C:15.0pt;mso-yfti-irow%5C:2;%22%3E%3Ctd style=%22border-style%5C:none;height%5C:15.0pt;padding%5C:0in;width%5C:513.0pt;%22 valign=%22top%22 width=%22684%22%3E%3Cul style=%22margin-top%5C:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list%5C:l3 level1 lfo3;tab-stops%5C:list .5in;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:16px;%22%3E%3Cspan style=%22line-height%5C:107%;mso-color-alt%5C:windowtext;%22%3EEmployee is people-oriented and enjoys interacting with patients and working in group projects%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height%5C:15.0pt;mso-yfti-irow%5C:3;%22%3E%3Ctd style=%22border-style%5C:none;height%5C:15.0pt;padding%5C:0in;width%5C:513.0pt;%22 valign=%22top%22 width=%22684%22%3E%3Cul style=%22margin-top%5C:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list%5C:l6 level1 lfo4;tab-stops%5C:list .5in;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:16px;%22%3E%3Cspan style=%22line-height%5C:107%;mso-color-alt%5C:windowtext;%22%3ECan navigate through multiple screens to provide the essential information required to address consumer need%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height%5C:15.0pt;mso-yfti-irow%5C:4;%22%3E%3Ctd style=%22border-style%5C:none;height%5C:15.0pt;padding%5C:0in;width%5C:513.0pt;%22 valign=%22top%22 width=%22684%22%3E%3Cul style=%22margin-top%5C:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list%5C:l5 level1 lfo5;tab-stops%5C:list .5in;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:16px;%22%3E%3Cspan style=%22line-height%5C:107%;mso-color-alt%5C:windowtext;%22%3EActive listener, has strong written and verbal communication skills%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height%5C:15.0pt;mso-yfti-irow%5C:5;%22%3E%3Ctd style=%22border-style%5C:none;height%5C:15.0pt;padding%5C:0in;width%5C:513.0pt;%22 valign=%22top%22 width=%22684%22%3E%3Cul style=%22margin-top%5C:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list%5C:l4 level1 lfo6;tab-stops%5C:list .5in;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:16px;%22%3E%3Cspan style=%22line-height%5C:107%;mso-color-alt%5C:windowtext;%22%3EMust be able to document each patient communication while on omnichannel platform (call/text/email/chat)%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height%5C:15.0pt;mso-yfti-irow%5C:6;%22%3E%3Ctd style=%22border-style%5C:none;height%5C:15.0pt;padding%5C:0in;width%5C:513.0pt;%22 valign=%22top%22 width=%22684%22%3E%3Cul style=%22margin-top%5C:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list%5C:l2 level1 lfo7;tab-stops%5C:list .5in;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:16px;%22%3E%3Cspan style=%22line-height%5C:107%;mso-color-alt%5C:windowtext;%22%3EMust possess strong attention to detail, organizational skills and ability to set priorities%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height%5C:15.0pt;mso-yfti-irow%5C:7;mso-yfti-lastrow%5C:yes;%22%3E%3Ctd style=%22border-style%5C:none;height%5C:15.0pt;padding%5C:0in;width%5C:513.0pt;%22 valign=%22top%22 width=%22684%22%3E%3Cul style=%22margin-top%5C:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list%5C:l7 level1 lfo8;tab-stops%5C:list .5in;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:16px;%22%3E%3Cspan style=%22line-height%5C:107%;mso-color-alt%5C:windowtext;%22%3EComputer literacy, ability to navigate through screens%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/td%3E%3C/tr%3E%3C/tbody%3E%3C/table%3E
University Professional Center (AMGUPC)
3500 E. Fletcher Ave
Tampa, 33613