About the role
Job Description Summary
As a member of Operations, uses knowledge and skills obtained through experience and/or training to assist with the overall management of assigned functional area. This includes collaborating with the management team to identify opportunities for operational efficiency and productivity improvements and assisting with special projects. Working under limited supervision and with a level of autonomy, this individual will contribute to all phases of process improvement, bringing an innovative spirit and analytical mind to enhancing existing processes and procedures. Contact with internal customers is required to identify, research, and resolve problems.Job Description
Essential Duties and Responsibilities
Works hands-on with internal customers and stakeholders to understand business processes.
Reviews operational procedures and methods, maps current business processes, defines and analyzes business activities, conducts benchmarking activities to identify best practices, and recommends changes for improvement.
Consults with users to identify, analyze, refine and document business requirements.
Locates, gathers and analyzes information to find potential solutions to issues, as well as best practices. Evaluates the potential benefits of such solutions to the organization.
Proposes recommendations for process improvement.
Documents business and technical requirements for desired process solutions.
May serve as a functional subject matter expert (SME) to provide internal consulting services to assigned functional area(s).
Coordinates activities with other functional areas, and facilitates the implementation of cross-functional business system modules, models and/or enhancements.
May lead the work of others and provide cross-training, coaching and mentoring, as required.
Facilitates and participates in user testing of process and enhancements and core systems.
May serve as a liaison between client business units and technical business units by analyzing business and user needs, defining requirements, and representing the user in the design, development, validation and implementation of appropriate technology solutions.
Assists with special projects, and involvement in day to day operations, as required.
Performs other duties and responsibilities as assigned
Knowledge of
Basic principles of banking and finance and securities industry operations.
Functional, operational and technical requirements of all systems used by assigned functional area(s).
Core Private Client Banking servicing platform, and complementary systems.
Information technology support and technical documentation.
Skill in
Operating standard office equipment and using required software applications.
Verifying information for accuracy and completeness.
Interpreting client input, clarifying issues and developing solutions.
Analyzing operational processes and processes and identifying opportunities for improvement.
Preparing various reports, summaries, surveys and written recommendations.
Developing instructional and procedural documentation/presentations.
Ability to
Lead the work of others and provide cross-training, coaching and mentoring
Partner with other functional areas to accomplish objectives.
Attend to detail while maintaining a big picture orientation.
Read, comprehend and apply business-related information.
Interpret and apply policies and identify and recommend changes as appropriate.
Solve complex problems and model the business and financial impact of proposed scenarios.
Actively communicate technical and business aspects of work efforts to team members.
Work independently as well as collaboratively within a team environment.
Establish and maintain effective working relationships at all levels of the organization.
Communicate effectively, both orally and in writing, with all organizational levels.
Demonstrate flexibility in accepting and adapting to change.
Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast- paced work environment.
Take personal ownership of issues, following through to issue resolution.
***Please note: This role is not eligible for immigration Work Visa sponsorship, either currently or in the future.
Education
Work Experience
Certifications
Travel
Less than 25%Workstyle
HybridThe total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.