About the role
The Program Manager in the Office of Student Outreach and Support (SOS) plays a central role in sustaining the multifaceted operations of SOS and the Student of Concern Assistance Team (SOCAT), serving as a key point of coordination for the university's Care referral system and non-clinical student support. The primary purpose of this role is to assess and manage students of concern-from mild to critical risk-by identifying areas of need, developing intervention plans, and helping undergraduate and graduate students navigate academic, social, and personal challenges. This includes providing guidance on accessing university resources, connecting students with community services, supporting medical care coordination and hospitalization discharge planning, and assisting with university campus wide support and response when needed. The incumbent must be able to plan, organize, and evaluate SOS campus intervention efforts.
Provide case management and related support services to students. Manage mild to critical-risk students of concern on issues such as, but not limited to, academic and emotional distress, self-harm, physical health, and family distress.
Supports students with social service needs, such as navigation of university systems, referral to community resources, access to medical care, and hospitalization discharge planning. Will provide non-clinical assessment of mental-health concerns, linkage and referral to resources on-and-off campus.
Expected to be knowledgeable of multicultural approaches to case management services, and skilled in assessing common presenting concerns of college-age students including anxiety, depression, substance use/misuse/abuse, disordered eating, and interpersonal trauma.
Consults with on-and off- campus support providers in tracking and following up on referrals and establishes and maintains regular contact with community resources to ensure quality referrals.
Processes current and prior medical withdrawal requests for current and prior term medical withdrawals for cause.
Manage, execute, and evaluate SOS program operations; compile and analyze data related to student participation and program evaluation; develop organization work processes which facilitate attainment of established program goals and objectives.
Manage and coordinate program activities with other student services functions and instructional programs; provide technical expertise and input concerning student activities; staff events and activities
Serve on pertinent University committees
Minimum Qualifications: Bachelor's degree and two years of experience in a student affairs position or a Master's degree in Higher Education, or College Student Affairs. Work experience may not be substituted for the Bachelor's degree requirement for this position
Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.
• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor’s degree;
• (c) Six years of direct experience for a master’s degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.
Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
Background Checks: This position may require a Level 1/Level 2 background screening prior to employment.
ADA Accommodations: Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Contact the ADA Lead to coordinate your accommodation request.
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF’s Division I athletics teams compete in the American Conference. Learn more at www.usf.edu.