About the role
The Referral Specialist Lead provides day to day operational support and oversight for referral and front desk functions to ensure timely, accurate, and compliant patient access processes. Supports onboarding and orientation for front desk, referral specialist, and surgical scheduler staff; monitors referral work queues and financial operations; conducts quality audits; and provides coaching to reinforce standards and improve performance. Serves as a key resource for staff and leadership, suppo…