About the role
Second Avenue Realty seeks a Resident Experience Specialist to deliver exceptional service across our single-family rental portfolio. In this role, you will be the primary point of contact for residents, managing inquiries, service requests, and issue resolution via phone, email, and digital platforms. You’ll coordinate with maintenance and property teams, track cases in our systems, and ensure timely follow-up. Using data and technology, you’ll identify trends, recommend improvements, and help…
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