About the role
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.
The Opportunity
As a Sales Engineer supporting the LATAM region, you'll be the trusted expert who bridges the gap between what prospects need and what our product delivers—turning technical features into clear business value during every sales conversation. Partnering closely with Account Executives dedicated to Latin America, you'll support the end-to-end sales process: conducting engaging product demonstrations in Spanish, addressing technical questions, leading proof-of-value engagements, and helping regional customers understand why our solution is the right fit. The successful candidate is naturally curious about technology, thrives on helping others understand complex concepts, and takes genuine pride in being the technical resource that drives growth across LATAM.
- Product Demonstrations: Support sales reps in clear, engaging product demonstrations in Spanish, assisting them in showcasing our platform's features and capabilities to regional stakeholders.
- Technical Support: Partner with LATAM Account Executives throughout the deal cycle to answer technical questions, address regional compliance or technical concerns, and provide accurate information that keeps opportunities moving forward.
- Proof of Value Execution: Lead structured POV engagements following established guidelines, working directly with prospect teams in LATAM to set up trials, ensure successful implementation, and demonstrate measurable results that prove our solution's impact.
- Customer Discovery: Participate in sales calls with strong listening skills to identify technical pain points, understand customer environments across Latin America, and gather the information needed to position our solution effectively.
- Problem Resolution: Troubleshoot and research basic technical issues that arise during the sales process, escalating complex scenarios appropriately while ensuring prospects receive timely, accurate responses.
- Sales Collaboration: Support Account Executives by understanding typical sales strategies, contributing technical perspectives during deal planning, and helping translate customer needs into product solutions that win business in the LATAM market.
- Continuous Learning: Actively participate in training sessions, seek out additional learning resources, and build your expertise in both our product and the broader cybersecurity landscape to grow your effectiveness over time.
- Language Proficiency: Native or full professional fluency in Spanish and English (both written and spoken), with the ability to conduct complex technical presentations, discovery calls, and written communications seamlessly in both languages.
- Presales Experience: 1+ years of presales experience (or equivalent combination of technical and sales experience), preferably in cybersecurity, SaaS, or technology environments where you've supported customer-facing sales activities.
- Technical Foundation: Strong technical foundation in cybersecurity or related fields—you understand security concepts well enough to discuss threats, compliance, and technical architecture credibly with IT and security teams in LATAM.
- Communication Skills: Excellent communication skills with the ability to explain technical concepts clearly to non-technical audiences—you write professional emails, deliver confident presentations, and know how to adjust your message based on who you're talking to.
- Organization & Ownership: Natural organization and follow-through—you manage multiple customer engagements simultaneously across different time zones, track action items without prompting, and take ownership of commitments you make to prospects and teammates.
- Collaborative Mindset: Strong interpersonal skills; you build rapport easily, work effectively alongside sales representatives, and actively contribute to team success.
- Growth Orientation: You're genuinely interested in developing your skills, welcome feedback, and take initiative to learn new technologies and sales methodologies.
Bonus Points If You Have:
- Fluency or working knowledge of Portuguese (in addition to Spanish and English) to further support regional expansion.
- Experience with regional cybersecurity trends, regulations, or compliance requirements in Latin America.
- Familiarity with security awareness training, phishing simulation, or compliance management concepts.
- Experience with mail environments, Active Directory, or common IT infrastructure.
- Career Launch Pad: You'll build a strong foundation in technical sales within a high-growth region, with a clear path for advancement—many of our Senior Sales Engineers and SE leaders started in this role and grew their expertise here.
- Skill Development: Develop valuable technical and business skills through structured training, certification bonuses, hands-on customer work, and mentorship from experienced Sales Engineers who invest in your growth.
- Hybrid Flexibility: 3-day in-office environment that balances time with your sales team for collaboration and deal strategy, while supporting the flexibility you need to manage customer calls and demonstrations across LATAM time zones effectively.
- Customer Impact: Work directly with organizations across Latin America solving real security challenges; you'll see firsthand how your technical expertise helps customers protect their people and makes deals happen.
- Collaborative Culture: Join a supportive team environment where experienced Sales Engineers share knowledge freely, sales representatives value your technical contributions, and everyone celebrates wins together.
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.