About the role
Dispute Resolution focus - Oversee a caseload of residential property claims involving official DFS Notices of Intent to Litigate, Civil Remedy Notices, mediations, appraisals, litigated files, and other claims as volume dictates. Provide exceptional customer service to internal and external customers, ensuring high engagement throughout the claim process including the clear communication of processes and timelines. Examine and appropriately interpret insureds' policies, forms in force and othe…