About the role
Requisition No: 886731
Agency: Department of Health
Working Title: SENIOR PUBLIC ASSISTANCE SPECIALIST - 64054461
Pay Plan: Career Service
Position Number: 64054461
Salary: $36,036.00 - $49,796.31
Posting Closing Date: 11/10/2026
Total Compensation Estimator Tool
DEPARTMENT OF HEALTH – HILLSBOROUGH COUNTY
DISEASE CONTROL DIVISION – AIDS DRUG ASSISTANCE PROGRAM
1105 EAST KENNEDY BLVD, TAMPA FL 33602
SENIOR PUBLIC ASSISTANCE SPECIALIST
This is an internal opportunity only. Only current DOH employees will be considered.
Thank you for your interest in career opportunities with the Florida Department of Health in Hillsborough County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.
Join an amazing company culture that values employee growth and development at the Florida Department of Health. Professional development is highly encouraged and supported within our organization through opportunities for mentorships and educational and skills training. From the moment you are hired, you can begin to grow as a professional and a leader, through strategic planning, internal committees, and project engagement. There are also many opportunities for continuing education at no cost to the employee. If you are looking to further your education through a college degree, the Florida Department of Health can help with our tuition reimbursement program. We offer an inspiring and encouraging atmosphere to support you while you work with us.
The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.
SENIOR PUBLIC ASSISTANCE SPECIALIST
Conducts AIDS Drug Assistance and Insurance Premium Plus Programs (ADAP) operations to include, but not limited to, the following: client medical and economic eligibility determinations for enrollment in ADAP and Ryan White (RW) programs and periodic re-certifications; coordinating with providers, pharmacies, clinical trials, and other sources of medications; monitoring client prescription usage and physician prescribing patterns; and providing information on ADAP and RW services to clients. Reviews ADAP client files every re-enrollment (six months) to ensure files contain the required documentation for determining client eligibility.
Your Specific Responsibilities:
Acquires and maintains working knowledge of multiple databases and IT programs to include, but not limited to, MS 365 applications, HMS, Provide, e2Hillsborough, CAREWare, FMMIS, STARS, WAGES, LOGI Reports, Lab Corp, Quest, Chart view, and any other State approved software provided to complete the duties within the ADAP Program and the health department.
Coordinates client referrals and follow up services as necessary with CBO’s and community resources.
Initiates and completes COBRA enrollments that will assist Broward Regional in completing documentation to qualified clients for the program.
Responsible for entering the Prescription Dispense Authorizations daily into the system for pharmacy operations and for updating the Prescription Main folder with new and active prescriptions.
Monitoring and responding to emails related to clients ACA/ Marketplace enrollment issues from Broward Regional.
Required Knowledge, Skills, and Abilities:
Knowledge of HIV/AIDS.
Knowledge of private and public health insurances.
Skilled in making eligibility determinations.
Skilled in data entry.
Communication: talking to others to effectively convey information, communicating effectively with others in writing, as indicated by the needs of the audience.
Ability to establish and maintain effective working relationships with others.
Ability to work with a diverse population without regard to sex, gender, race/ethnicity, age socioeconomic status, physical disability, or sexual preference.
Ability to multitask and handle face-to-face public interactions.
Ability to plan, organize, and coordinate work assignments.
Ability to use Microsoft 365 applications (Outlook, Excel, Word, PowerPoint, and MS Teams) to create documents, spreadsheets, presentations, and conduct meetings.
Experience with the Ryan White HIV/AIDS Program preferred.
Experience with the Affordable Care Act preferred.
Bilingual in English and Spanish preferred.
Qualifications:
Minimum:
At least two years of experience with private and public health insurances.
At least two years of experience making financial eligibility determinations.
At least two years of customer service experience.
At least one year of experience with data entry and web-based applications.
Preferred:
Experience with the Ryan White HIV/AIDS Program preferred.
Experience with the Affordable Care Act preferred.
Bilingual in English and Spanish preferred.
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
Innovation: We search for creative solutions and manage resources wisely.
Collaboration: We use teamwork to achieve common goals & solve problems.
Accountability: We perform with integrity & respect.
Responsiveness: We achieve our mission by serving our customers & engaging our partners.
Excellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
1105 East Kennedy Blvd, Tampa, FL 33602
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
- Retirement plan options, including employer contributions
(For more information, please click www.myfrs.com);
- Flexible Spending Accounts;
- Tuition waivers;
- And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.
For a State of Florida Total Compensation Estimator visit State of Florida Total Compensation Estimator (myflorida.com)
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.
Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.