About the role
Description The IT Service Desk Associate will provide first-level technical support for Tampa General Hospital end users. This position is responsible for answering incoming calls, documenting tickets, troubleshooting common IT issues, and escalating unresolved incidents as necessary. Responsibilities include: - Answer incoming Service Desk calls and provide remote technical support to end users - Create, document, and update incidents within ServiceNow - Troubleshoot Windows-based laptops and…
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