About the role
Maximus is currently seeking a Service Desk Manager. This is a remote position. Essential Duties and Responsibilities: - Forecast potential Help Desk issues based upon trending data and implement corrective action plans. - Oversee Help Desk “User Complaint Process.” - Develop and maintain formal procedures for consistency and increased productivity. - Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs). - Develop and maint…
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