About the role
Position Overview: The Service Desk Technician provides front‑line technical support for a global enterprise of more than 70,000 users, serving as the initial point of contact for resolving desktop, laptop, mobile, and application‑related issues. This role delivers high‑quality customer service, including VIP‑level support to USSOCOM executive users and their staff, while troubleshooting a wide range of technical problems across multiple Windows operating systems, Microsoft Office applications,…