About the role
The Service Response Center Representative I serves as the primary point of contact for internal and external customers by managing incoming calls, service requests, and communications in support of hospital operations. This position is responsible for answering calls from both internal and external customers, including overflow and after-hours calls from TGMG, Specialty clinics, Kennedy Emergency room, and TGH Outpatient Surgery Center, resolving issues within the scope of their duties. The Re…