About the role
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5 Job-Specific Essential Duties and Responsibilities: - Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency. - Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations. - …