About the role
PRIMARY PURPOSE:
The primary purpose of this position is to offer operational first line support for Computer and Audio Visual issues in teaching and learning spaces. This position will interface with directly with faculty and students in classrooms to address technology issues, and will act as an escalation point into the IT Classroom AV Operations Team.
- Pay Rate: $15/hour
- Schedule: Between 8am – 8pm
- Max Hours Per Week: 20
- Start Date: Semester-Long Position
- Please submit this survey with your application: https://forms.office.com/r/kZDyprE9wA
ORGANIZATIONAL SUMMARY:
Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.
USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.
USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: USF Information Technology
ADDITIONAL INFO FOR APPLICANTS:
The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.
- Assist in AV Operations by trouble shooting standard audio/video systems and pathways, as well as basic computer and collaboration software (TEAMS) troubleshooting
- Assist in the operations and maintenance of technology in classrooms and conference room environments
- Must be able to lift/carry up to 40 pounds. (important when moving and transporting equipment)
- Must have a modern cell phone capable of checking email, receiving phone calls, and running MS Teams
- Help train faculty in all media rich classrooms
- Other duties as assigned
MINIMUM QUALIFICATIONS:
Must be a USF student, provide at least 16 hours of availability, have student class schedule, and must be able to lift/carry up to 40 pounds.
IT CORE COMPETENCIES:
- Growth Mindset - Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.
- Communication - Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.
- Collaboration - Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.
- Client Obsession - Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients’ trust.
- Ownership - Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team’s successes and failures.
- Outcome Driven - Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.