About the role
Job Description Job Description JOB SUMMARY Senior supervisory role is accountable for both team results and center-level project execution. Responsible for motivating, training and evaluating Inbound/Outbound Sales Agents with a focus on increasing unit sales, call activity and other Key Performance Indicators; manages customer problem/resolution, cancellations, coaching, call monitoring, weekly payroll, schedule adherence, attendance and floor coaching to maximize performance. In addition to …