About the role
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8 Job-Specific Essential Duties and Responsibilities: - Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments. - Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution. - Monitor service health, performance…