About the role
- Lead delivery and operations of Salesforce, ServiceNow, Icertis, Smartsheet, and Costpoint/Cognos platforms - Ensure availability, reliability, performance, and SLA compliance across enterprise business systems - Standardize enterprise workflows supporting customer engagement, contracts, finance, and service operations - Align platform capabilities with Finance, Contracts, Operations, and Delivery business outcomes - Drive integration across enterprise systems to enable end-to-end process aut…